Unfair Treatment at Taylor Swift Concert Sparks Lawsuit Consideration for Couple
The recent Taylor Swift concert at Paycor Stadium in Cincinnati left a paralyzed Tri-State veteran, Brian Wickensimer, and his wife, Kristin, feeling frustrated and neglected due to multiple alleged Americans with Disabilities Act (ADA) violations. Despite purchasing tickets during the Capital One presale last year, the couple found that ADA seats were not available to them. The stadium’s policy prohibited individuals with disabilities from bringing personal mobility aids inside unless they had ADA seats, creating significant barriers for Brian and Kristin.
When the couple arrived early at the stadium in an effort to secure accessible parking, they faced challenges right from the start. The lack of accessible parking spots and handrails along the ramp to the gate made it difficult for Brian to navigate. Additionally, the absence of a wheelchair-accessible entrance and the crowded lines of concertgoers further compounded the issues they faced. Despite the stadium’s claims of ADA compliance, the reality on the ground painted a different picture for Brian and Kristin.
Once inside the venue, the struggles continued for the couple. Brian’s attempts to find a suitable bathroom were met with obstacles, with the handicap stall being out of order and an ADA-accessible bathroom locked with a sign reading “Staff Only.” These challenges culminated in Brian having an accident during the concert due to the lack of appropriate facilities and assistance.
The seating arrangements provided to the couple were also far from satisfactory, as they were moved from their front-row floor seats to a metal ADA riser at the far end of the field. This section lacked other individuals with disabilities and was filled with people dancing and obstructing Brian’s view of the show. Kristin highlighted the inadequate companion chair provided to her despite repeated requests for assistance.
Disappointed with their experience, the couple sought a refund from Ticketmaster but faced difficulties in receiving a response. The lack of accountability and proper response prompted Brian and Kristin to consider legal action against Paycor Stadium. They emphasized the need for the U.S. Department of Justice to intervene and monitor the stadium for ADA violations to ensure the rights of individuals with disabilities are upheld.
In response to the couple’s account, Paycor Stadium expressed a commitment to reviewing patron concerns and improving their services for future events. However, for Brian and Kristin, the damage had been done, and they are determined to seek justice for the ADA violations they experienced.
As they navigate the aftermath of their disappointing concert experience, Brian and Kristin are firm in their resolve to hold accountable those responsible for the injustices they faced at the Taylor Swift concert. Their story serves as a reminder of the importance of inclusive and accessible event spaces for all individuals, regardless of their abilities.
